Confirming your booking: A non-refundable booking deposit is payable in advance to secure the services of CJ Beauty & Co. A deposit of 50% of estimated costs is required for any booking. Completing a booking form is your commitment to booking our services and is our mutual contract. This deposit is non-refundable.
Once your completed booking form has been received, we will set you up on our system. We will email you confirmation of your booking along with details of where to send your deposit payment. You will also be sent a copy of these terms and conditions.
If for any reason you do not receive this email, we ask you kindly to check your junk folder. Please contact us if you do not receive these documents for whatever reason.
Please understand that invoices cannot be split out for individual members of your bridal party.
Please be aware that any changes to your initial booking: eg. Number of services, type of service, location or change to timings may incur additional costs. Any cancellation of services from your booking will be fully chargeable in line with our cancellation policy, therefore, please ensure that the details on the booking form, especially the number of people requiring hair and makeup are correct at the point of booking. We cannot guarantee we will be able to add additional people to your booking, but we will do our best of course!
Our Team: Our team are dedicated to making your experience with us as perfect as possible: We are committed to your day from the point of booking, and we are working in the background planning for your day. Please treat all of our team members with respect and courtesy. Bullying, abuse or discrimination of any kind will not be tolerated.
In exceptional circumstances we may need to place a different team member who may be in the same or a different team, to avoid the need to cancel your booking. In such a situation, you may need to debrief the artist again of your precise requirements for your hair and makeup and your costs may differ from that originally quoted. In such a circumstance, you have the right to refuse and cancel your booking, and our normal terms and conditions apply.
We will confirm our start and finish times and will leave when we have finished your hair / makeup to enjoy your day! If you would like any additional services for your special day you can add any of the following:
Our Touch-up Service: We stay with you right up to the ceremony for any touch-ups that may be required for you and your bridal party. This is a great option if you will be eating and drinking throughout the morning and if tears are likely!
Dress Fitting Service: If you would like help getting into your dress and veil fitting at the very end, you should add this service to your booking.
Our After Ceremony Service: We stay on until after the Ceremony for just the bride for any touch-ups you may require
We are there for you straight after your ceremony before you go for your pictures (up to 30 minutes after the ceremony) and then we silently slope off to leave you to enjoy the rest of your perfect day! This is a great little add-on service if you are an emotional bride – giving you extra peace of mind!
Our Evening Turnaround Service: We come back to your venue in the evening for any changes to the Bride’s hair and makeup. Please understand that the Evening Service is for an agreed time slot, and should you not be available at the specified time this may impact our time available for you. Should you arrive with us more than 1 hour late, your service will be cancelled but will be charged.
Trials: We recommend that you have your trial 2 months before your wedding date. Please discuss with us which trial option you would like to book prior to booking to ensure the correct amount of time has been allocated for your trial.
Please understand that the closer to your wedding date you have your trial, the fresher the details of your chosen look will be in our minds. We strongly recommend that all members of your bridal party have trials beforehand so that we can work through their requirements in more detail – please understand that time on the day may not allow for changes to the look created. By not having a trial you agree to accept the look created for you based on your brief. There will not be time on the day to try different looks.
Your trial is your opportunity to work with us to choose your perfect style for your wedding day. You should tell us if you want to change anything during the trial process and this will be adjusted for you.
Should you change your mind about your hairstyle or makeup look closer to the date you will need to have another trial.
Should you need to move your trial date, a £30 admin fee applies. Please give us a minimum of 48 hours’ notice if you do need to rearrange your trial: Cancellations with less than 48 hours’ notice will be charged at 50%. Cancellations with less than 24 hours and no-shows will be charged at full rate.
Finer details for the day: After your Trial, we will schedule a call with you to discuss the time plan for your wedding day. Once agreed, this cannot be amended. It is your responsibility to ensure that you have allowed enough time for all of your bridal party and for other activities such as breakfast, photographs, getting into your dress, etc. If your other wedding suppliers have any specific requirements, please share this information with us during the call. To support any late changes to your plan for the morning, we may be able to add an additional team member to support a later start time or an earlier finish time. Please also let us know of any parking arrangements or fees for the day.
Communication: To help us offer the best level of service and communication to all of our customers, please can we politely as that you help us by responding to our emails / calls in a timely manner.
Cancellations & Postponements: In the event of a cancellation of a booking or a part cancellation of a booking (cancellation of individual members or any additional services) by yourselves any payments previously made are non-refundable and the following charges apply:
- From the point of booking = 50% of booking
- After your trial = 100% of booking
Please note that the details on your booking form form our mutual contract including numbers, location, time and other details of the event itself. This is not automatically transferrable to another event, time or location and our normal cancellation policy applies. We highly recommend that you take out full wedding insurance to cover all eventualities.
Expenses: Travel expenses are charged at 65p per mile per team member. We kindly ask that you notify us ahead of your wedding day of any additional expenses such as parking or tolls. Any additional expenses will need to be reimbursed directly to the artist on the wedding day or will be invoiced after the wedding day (admin fee of 40% will apply). Please understand that sometimes we may need to make an immediate decision to get to you on time that may incur additional charges (eg traffic diversions) and not have the opportunity to discuss with you first: in this circumstance, if there are additional travel costs you will be notified after the wedding day.
Any additional services or upgrade to services taken on the day will be invoiced to you after the wedding / special event and payment is due within 5 days. Please ensure that your bridal party are aware of this so they are prepared and so you have no surprise fees after your wedding date. Payments after an event are based on trust but failure to pay will result in formal debt collection with associated charges.
Payments: A non-refundable deposit is payable to secure your date with us. The remaining balance is invoiced after your trial and is due within 5 days of the trial date.
Please note that late payments will incur a 10% late payment charge and failure to pay will mean cancellation of your date with fees due in line with our cancellation policy.
Hair Accessories: We carry lots of hair accessories in stock that are available to you as samples to try out during your hair trial. These hair accessories are made to order (lead time is around 6 weeks). We are also able to make some changes to the original design of hair accessory if you wish. We all have hair accessories available to hire for your convenience and to support your budget. All hair accessories MUST be returned within 5 days of your wedding day and must be returned back to us in the same condition. Late return, damage or loss will be fully chargeable.
Parental Consent: CJ Beauty & Co requires parental consent for any treatment being carried out on a person under the age of 18, and a parent must accompany all minors.
Photographs: All photographs taken by CJ Beauty & Co are Copyright to CJ Beauty & Co. We take them with the intention of sharing them with you after your big event and on our social media. We do not share any pictures of your trial until after your wedding date. If you do not want your pictures to be share, please advise us at your trial.